WebContents vi Remote Silent Monitoring Installation and Administration Guide System CLI Commands 9-3 APPENDIX A API Extensions A-1 JSP Suffix A-1 VLEngine HTTP API A-2 checkUserCredentials.jsp A-2 canMonitorAgentID.jsp A-3 getCallToMonitor.jsp A-4 getConvoInfo.jsp A-6 getAgentList.jsp A-7 proxyMonitorAgentForVRU.jsp A-9 … WebMar 29, 2024 · Monitor From the Team Performance section of the Finesse Supervisor Layout, select the agent that you want to monitor. Go to the Actions column and click the three dots on the appropriate agent. Select monitor from the pop-up list. Monitor will only be available if the agent in a Talking state.
Silent monitoring issue while using IP communicator - Cisco
WebJan 14, 2011 · Unable to silent monitor agent with CTIOS 6.0 - Cisco Community Hello, I'm unable to monitor an agent using CTIOS 6.0. The logs show the following error: From Supervisor: 01/12/11 08:20:43.459 260724 SupervisorSoftphone Thd(00263472) CSilentMonitorManager::HandleStatusReportForMonitoringMode( SMSessionKey=101, … WebAug 19, 2010 · On the agent PC, navigate to C:\Program Files\cisco\desktop\bin and you will see NICQ.exe. Run this utility while the agent is on a call. This utility captures packets on the NIC and verifies that the PC is receiving packets from the phone correctly. little becky from dublin
Cisco Bug: CSCuo34351 - Silent Monitor fails when Agent DN is …
WebFeb 27, 2012 · 02/28/12 18:14:22 (India Standard Time), [1232] CListeners.cpp :148 INFO - Deleted from phone with extension 5048 the request for monitoring from machine with ip address 192.168.10.240 and port 25838 02/28/12 18:14:22 (India Standard Time), [1232] VoipCommon.cpp :845 ERROR - Client Socket : ReceiveFrom Failed :WSAEINTR WebOct 29, 2010 · Cisco Finesse 12.0(1) Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) Cisco Finesse 11.6(1) Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) Cisco Finesse 11.5(1) Release Notes for Unified Contact Center Express Solution, Release 11.5(1)SU1 WebApr 2, 2024 · Cisco Finesse does not support SPAN port-based monitoring and desktop monitoring to silent monitor the agent. Recording Cisco Finesse workflows can be used to record agent calls using Cisco Unified Communications Manager with Cisco MediaSense or Cisco Workforce Optimization. little becky demolition